We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2018.
- PURPOSES OF PROCESSING
- What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
- Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to our Website and Service. If you are registering with us, you will be asked to tick to agree to provide this information in order to access our Website/ Service, subscribe to our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Website or subscribe to our Service.
- COLLECTING YOUR PERSONAL DATA
We collect information about you in the following ways:
- Information You Give Us
- the personal data you provide when you register to use our Website/Service, including your name, postal address, email address, telephone number, username, password and demographic information (such as your gender);
- the personal data you provide for financial account information, such as credit card number and other payment information. Please note, we do not retain credit card information;
- the personal data you provide when you subscribe to our services ,what you subscribe, and how frequently you subscribe;
- the personal data that may be contained in any video, comment or other submission you upload or post to the Website;
- the personal data you provide in connection with our rewards program and other promotions we run on the Website;
- the personal data you provide when you report a problem with our Website/Service or when we provide you with customer support;
- the personal data you provide when you correspond with us by phone, email or otherwise;
- the personal data you provide when you connect your account to another service such as LinkedIn, Facebook or Twitter, the other service may send us your registration or profile information on that service that you authorize. This information enables cross-platform data sharing to improve your user experience.
- Information We Automatically Collect
Please note that we automatically collect the following information about you:
- Log In Information. We may automatically collect Log in information when you visit our Website. This may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests.
- Third Party Service Providers. We may use third party service providers to support our Website. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, or Flash cookies to receive, collect, and store information.
- Information from Social Networking Sites
Our Website include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Website, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
- Information Collected From Other Sources
We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically. We may use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes.
- Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our online services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
- Cookies & Similar Technologies
- recognize you when you return to the Website;
- improve and personalize your experience on our Website;
- provide you with customized advertising; and
- monitor Website usage and analyze the behavior of Website visitors.
- Disabling Cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our Website. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Website.
- Using Your Personal Data
We may use personal data we collect from and about you for a variety of business purposes, including to:
- to operate, maintain, and improve our Website and Service;
- to manage your account, including to communicate with you regarding your subscriptions, purchases, accounts, and requests for information if you have an account on with us;
- to operate and administer our rewards program and other promotions you participate in on our Website;
- to respond to your comments and questions and to provide customer service;
- to send information including technical notices, updates, security alerts, and support and administrative messages;
- with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us and our business dealings with you;
- to process payments you make via our Website- We use the external payment system to process all our online payments. They have their own security and our data protection legislation compliant. We do not store your credit card details and we do not store your card’s security/CVV code.
- as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
- address problems with the Service or our business, and to protect the security or integrity of the Website and our business
- for analysis and study services; and
- as described in the “Sharing of your Personal Data” section below
We also use anonymous or aggregated information to allow us to audit site usage, create marketing profiles, manage our relationship with advertisers, and to provide support services to us. This processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization.
We will have a lawful basis for processing your data if:
- We need to process your information in order to provide you with the products or service you have requested or to enter into a contract;
- You have consented to such processing;
- We have a legitimate interest for processing your data e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying or improving our services; identifying usage trends; and/or
- We are legally obliged to process it.
- Sharing Your Personal Data
We do not share your personal data except in the limited circumstances described here. We may share your personal data with:
- Our Affiliates: We may share your data with our affiliates and subsidiaries bearing the Pentugram brand for business, operational, promotional and marketing purposes.
- Third Party Service Providers: We may share your data with third party service providers that provide business, professional or technical support functions for us (including to the extent necessary or desirable to fulfill or complete your transaction), help us operate our business and Website, or administer activities on our behalf.
- Legal Obligations; Safety: We may access and disclose your data to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Website, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Service, any other legal document or contract related to our Service, or the rights of any third party.
- Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
- Third Party Sites
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
- User Generated Content
You may share personal data with us when you submit user generated content through your account, including via our rewards program, forums, message boards and blogs on our Website. Please note that any information you post or disclose on our Website will become public information, and will be available to other users of our Website and to the general public. We urge you to be very careful when deciding to disclose your personal data, or any other information, on our Website. Such personal data and other information will not be private or confidential once it is published on our Website.
If you provide feedback to us, we may use and disclose such feedback on our Website, provided we do not associate such feedback with your personal data. If you have provided your consent to do so, we may post your first and last name along with your feedback on our Website. We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy.
- International Data Transfer
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
- Data Retention
We will retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will also keep your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We retain archived copies of your information as required by law or for legitimate business purposes.
- Our Policy On Children
Our Website and Service is not directed to children less than 18 years of age. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
- Your Rights
- Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Website may be ineffective upon opt-out.
- Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
- Amend. You can also contact us to update or correct any inaccuracies in your personal data.
- Move. Your personal data is portable i.e. you have the flexibility to move your data to other service providers as you wish.
- Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at:………………. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
- Contact Information
We welcome your comments or questions about this Policy. You may contact us in writing at firstname.lastname@example.org